Mansour Adel Gerges Mansour

Multilingual Customer Service, German Representative & Event Support

About

A friendly and customer-focused professional with experience in customer service and tourism. Worked as a German Representative, assisting German-speaking tourists and ensuring a smooth travel experience. Fluent in Arabic, English, and German, with strong communication skills and training in Amadeus flight booking systems. Able to work under pressure and with people from different cultures.

Work

Travel & Tourism Agency (Rocket DMC)

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German-Speaking Transfer Representative

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Summary

Managed logistics and provided exceptional, multilingual customer service for German-speaking tourists during airport-to-hotel and hotel-to-airport transfers.

Highlights

Welcomed and assisted German-speaking guests upon arrival at the airport, coordinating smooth and efficient transfers to their hotels.

Provided clear, helpful information regarding local attractions, travel schedules, and safety guidelines in fluent German.

Resolved transit-related issues and client inquiries on-site to maintain high standards of service and customer satisfaction.

II Penello ceramic café & Restaurant

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Waiter

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Summary

Provided comprehensive table service and ensured customer satisfaction in a fast-paced ceramic café and restaurant environment.

Highlights

Ensured high levels of delivering exceptional service to an average of 50+ guests per shift.

warda shamia Restaurant

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Customer service

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Summary

Delivered dedicated customer support and resolved inquiries to enhance dining experiences at warda shamia Restaurant.

Volunteer

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Various National Event Organizing Committees

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Experience in coordinating a wide range of political, sports, and entertainment events, ensuring guest hospitality

Highlights

Political Events: Assisted with the organization of the Presidential Oath of Office of President Abdel Fattah al-Sisi and the Grand Egyptian Museum Opening.

Sports Events: Coordinated logistics for the 12th All Africa University Games 2026 and the Heart Run 2025 Championship in Palm Hills.

Entertainment & Cultural Events: Supported the 4th season of the national Creativity Festival under the Ministry of Youth and Sports.

Education

Ain Shams University

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Bachelor's Degree Al-Alsun Faculty

Languages

Arabic

Native

German

Proficient

English

Conversational

Certificates

German Course (B2)

DKW Akademie

Training on the Amadeus flight booking System

(Nefrt) Co.

German Course (B1)

DKW Akademie

Skills

Customer Service

Problem Solving

Time Management

Fast Learner

Microsoft Office

Word, Excel, PowerPoint.

Event Coordination

Logistics Management, On-site Support.

Communication Skills

Critical and logical thinking

flights booking

Amadeus System.